Effective: April 10, 2025
Version 1
Overview
At Pico Care Pharmacy (“Pico Care Pharmacy,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal information is a top priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, pharmacy services, and digital tools.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide us with your information.
This policy should be read alongside our Terms & Conditions. Both documents may be updated periodically, and the latest version will always be posted on our website with an updated “Effective Date.”
Notice
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of external sites. Once you leave our website, your interactions are governed by the privacy policies of the third party.
Collection of Personal Information
We may collect personal information from you when you:
- Register for an account or create a prescription profile
- Fill prescriptions or request refills online
- Contact us via phone, email, or through our website
- Use our website for services such as health information, product ordering, or appointment requests
Examples of information collected may include:
- Name, address, email, and phone number
- Date of birth and gender
- Prescription and medical information (as required by law for pharmacy services)
- Insurance and payment details
- Website usage data (IP address, browser type, device information, cookies)
You are not required to provide all of the information listed above, but some services (such as prescription processing) cannot be completed without specific categories of personal information.
Use of Information
We may use your personal information for purposes including but not limited to:
- Processing and fulfilling prescriptions, refills, and other pharmacy services
- Communicating with you about your prescriptions, health needs, or services
- Processing payments, insurance claims, and reimbursements
- Improving our website, services, and customer experience
- Complying with state and federal legal and regulatory requirements
- Sending health-related updates, service notices, or pharmacy promotions (with your consent)
- Internal business purposes such as audits, quality assurance, and security monitoring
If you are a California resident, we will not sell your personal information.
Sharing and Disclosure
We may share your personal information under the following circumstances:
- With healthcare providers or insurance companies for treatment, payment, or healthcare operations (as permitted by HIPAA).
- With service providers or vendors (such as payment processors or IT support) who perform business functions on our behalf.
- As required by law (for example, to comply with subpoenas, court orders, or government regulations).
- With your consent (for example, transferring prescriptions to another pharmacy).
We do not sell or rent your personal information to third parties.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve user experience and website performance. You may choose to disable cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.
Security
We use industry-standard security measures, including encryption (SSL/TLS) and secure data storage, to protect your personal information. However, no system can guarantee 100% security. You are encouraged to protect your own data by using strong passwords, logging out after use, and avoiding public networks when accessing sensitive information.
Parents and Children
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we discover that we have inadvertently collected such information, we will delete it promptly.
Your Rights
Depending on where you live, you may have certain rights under privacy laws such as HIPAA or the California Consumer Privacy Act (CCPA), including the right to:
- Access and receive a copy of your personal information
- Correct or update inaccurate information
- Request deletion of your personal information (with exceptions for legal requirements such as prescription records)
- Opt out of receiving marketing communications
- Request details on how your information has been shared
To exercise your rights, please contact us using the details below.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Pico Care Pharmacy
6650 Rosemead Blvd
Pico Rivera, CA 90660
📞 Phone: 562-364-7922
✉️ Email: picocarerx@gmail.com
Additional Notice for California Residents
Under the CCPA, California residents have additional rights, including the right to request details about the categories of personal information we collect, use, and disclose. Please contact us if you would like to exercise these rights.
HIPAA Notice of Privacy Practices
As a licensed pharmacy, Pico Care Pharmacy also complies with the Health Insurance Portability and Accountability Act (HIPAA). Our separate HIPAA Notice of Privacy Practices (NPP) describes how we handle your protected health information (PHI). You may request a copy of this notice at any time by contacting us.